Returns and refunds

Ready-made products

Eligible ready-made products may be returned within fourteen (14) days of delivery, provided the item is unused and undamaged, and you start the return within that 14-day window.

These terms are subject to applicable consumer-protection laws. Nothing in this policy limits remedies you may have under those laws.

How to start a return

  1. Email orders@wagsandwiggles.shop within 14 days of delivery.
  2. Include your order number, the product name or number, and a short reason for the return.
  3. Wait for our reply with return instructions before you ship anything back.

For questions about return shipping costs, packaging, or refund timing, please contact us at orders@wagsandwiggles.shop before you ship.

Custom-made products

Custom-made products are not eligible for return or exchange for a change of mind. If a custom order arrives damaged, defective, or incorrectly fulfilled, contact us — those situations are handled under our damaged / incorrect-item process (see Damaged or broken items).

Damaged or broken items

If your order arrives damaged or broken, please contact us within seven (7) days of delivery at orders@wagsandwiggles.shop.

Please include:

We will review your report and explain the available options. Because some jars are unique, we cannot promise an identical replacement unless a matching piece is available. Where an identical replacement is not available, we will discuss other remedies, such as a refund or another available option we agree with you.

This seven-day reporting request helps us investigate shipping damage quickly. It does not limit any remedies you may have under applicable law.

Custom-made items that arrive damaged, defective, or incorrectly fulfilled remain eligible for applicable remedies even though change-of-mind returns are not available for custom-made products.