Privacy Policy

Effective date: October 29, 2026

Wags & Wiggles (“we,” “us”) is the business that operates wagsandwiggles.shop. This policy explains what information we collect when you use the site or place an order, how we use it, who helps us handle it, how long we keep it, and the choices you have.

Wags & Wiggles is the business that operates wagsandwiggles.shop. It is operated by Brittany Hope Sherman.

1. Information we collect

• Order and contact information. Your name, email address, and shipping address are collected on Stripe’s secure checkout page when you place an order, and Stripe sends them back to us so we can fill your order.
• Payment information. Card payments are processed by Stripe. We do not receive or store your full card number. Stripe’s privacy policy applies to the information you give Stripe: https://stripe.com/privacy
• Custom order materials. If you order a custom portrait, we collect the pet photo you upload and the details you give us for the artwork (such as your pet’s name, design and background choices, and any notes). The photo is sent to our website server when you add the item to your cart. Your pet’s name and notes are sent to our server when you start checkout. We do not send your pet’s name, notes, or photo to Stripe.
• Messages. Anything you send us by email at orders@wagsandwiggles.shop.
• Cart information on your device. Your cart is saved in your own browser so it is still there when you come back. For custom portraits, this includes a small preview image of your pet photo and the details you entered. It stays on your device until your payment is confirmed, or until you remove the item or clear your browser data.
• Basic technical information. Like most websites, our hosting provider’s servers receive standard information your browser sends, such as your IP address and browser type, when you visit. To prevent abuse, our checkout and upload system also keeps short-lived counters tied to a scrambled (hashed) form of your IP address.

2. How we use it

• To process, ship, and support your order, including returns, damage claims, and questions.
• To create the custom artwork you ordered from the photo and details you provided.
• To send order confirmations and respond to your messages.
• To keep records required for accounting, tax, and fraud prevention.

We do not sell your personal information. We do not use your pet photos for advertising or marketing without your separate permission.

3. Who helps us handle it

We share information only with service providers that help us run the store, and only as needed for that purpose:

• Stripe, to process payments and run the checkout page.
• IONOS, which hosts our website, our order records and custom photo uploads, and our email at orders@wagsandwiggles.shop.
• Microsoft (Outlook): email sent to orders@wagsandwiggles.shop is received by IONOS Mail and forwarded to our Outlook mailbox so we can read and respond to orders and customer messages.
• Shipping carriers, as needed to deliver your order.
• Google Fonts: our pages load fonts from Google, so Google receives your IP address and browser information when a page loads. Google’s privacy policy: https://policies.google.com/privacy

We may also disclose information if required by law.

4. Your pet photos

We store the photo you upload, along with your pet’s name and notes, in a restricted folder on our website hosting so we can fulfill your custom order. These files are not published or listed on the website, and our hosting blocks web access to that folder. Access is limited to people who need those files to fulfill your order.

If you remove or replace a photo before checkout, the copy already uploaded is not removed right away. It is handled under our retention rules in section 5.

5. How long we keep it

• Order and customer records are kept for 7 years for accounting, tax, and other legal requirements.
• Custom order photos and notes are kept for up to 90 days after your order ships, then deleted, unless we need them longer to meet a legal requirement or to resolve an open customer-service issue (for example, a return or damage claim).

We carry out these deletions ourselves; they are not automatic. Stripe keeps its own payment records under its own policy. After we delete files from our hosting, copies may remain in our hosting provider’s routine backups for about 14 days until those backups are replaced. If copies of order details are stored in our IONOS or Outlook order mailboxes, we will apply the same retention rules to those copies as part of our deletion process.

6. Cookies and tracking

Our site does not use advertising or analytics cookies. It stores your cart in your browser’s local storage. We do not use advertising or analytics tracking on the site, and the Meta (Facebook) Pixel is not used. If that changes, we will update this policy before it takes effect.

7. Your choices and rights

You can ask to see, correct, or delete the personal information we hold about you by emailing orders@wagsandwiggles.shop. We may need to keep some records where the law requires it. Depending on where you live (for example, California), you may have additional rights under state privacy laws, and we will not treat you differently for using them.

8. Children

The site is not directed to children under 13, and we do not knowingly collect their information.

9. Changes

We will post any changes on this page and update the effective date.

10. Contact

Wags & Wiggles
611 S Coast Hwy
Laguna Beach, CA 92651
orders@wagsandwiggles.shop

This is a mailing address only. It is not a storefront, warehouse, or pickup location.